Frequently Asked Questions

All sales final. If your piece arrives damaged, defective, or we made an obvious mistake, contact us with photos. Thank you.
We only ship physical goods within the United States due to high tariffs and customs fees that make international orders impractical. If you’re outside the U.S., we are truly grateful for your interest — please feel free to reach out and we can suggest alternative options or keep you posted about any future changes to shipping.
Because we are a small company and each piece is handmade, production times can vary from one week to a month, depending on what is being made. Need it sooner? Ask about rush production for an extra fee.
You can reach us anytime via our contact page or chatbot. We aim to respond quickly, usually within one business day.